Camera or microphone not working
Nine times out of ten this is a browser permission, not a bug. Look for the camera icon in your browser's address bar and make sure GirlChatRoulette is allowed to use your camera and microphone — then reload the page. On a phone, check the same permission in your browser settings, and close other apps that might be holding the camera (video calls, camera apps). Still dark? Try a different browser once; if it works there, the issue is the first browser's settings, not the site.
Calls will not connect
Start with the network: random video chat needs a stable connection more than a fast one, so switch from weak Wi-Fi to mobile data, or the reverse, and try again. VPNs and strict corporate or school firewalls can block the connection — turn the VPN off or change network and retest. If everything else fails, email [email protected] with your browser, device and the rough time it happened.
Video is laggy or blurry
Video quality follows the weakest connection in the call, and it adapts automatically — a blurry minute usually fixes itself. Closing other tabs and downloads helps more than any setting. On mobile data, moving a few steps for a better signal beats anything in a menu. If every call is bad on every network, tell us at [email protected].
Starting on text instead of video
Camera-shy is fine. Every match can open as a text chat — no camera, no voice — and the video switch stays inside the same conversation for whenever it feels right. The cam roulette page covers the camera question in full, including how to look natural when you do switch on.
Coins and payments
Your first matches are free; longer sessions may use coins, our virtual credits, with every price shown before you spend. If a charge looks wrong, email [email protected] from the address on your account with the date and amount — never send your full card number. Most payment questions resolve within a few business days once we can match the charge.
Accounts, and using the site without one
You can start without an account — open the site and the match button works. Registering adds extras: saved preferences and your call history. If you want your account and its data deleted, email [email protected] with the subject "Data request" and we will handle it. New here and want the tour first? What GirlChatRoulette is covers the basics in three steps.
